Ep. 007 – Security Customer Service – 5+5 Powerful Tips from Robert and Manny
Security Customer Service – 5+5 Powerful Tips from Robert and Manny
Customer Service is at the core of any hospitality business – and it is only a venue’s team that can deliver a personal touch that keeps guests coming back. Your security team is an integral part of delivering a favorable guest experience – but many times they are the cause of a negative one. Not only is a hospitable team good for business, but it could prevent a violent incident. Listen to this week’s podcast and find out what Robert and Manny’s favorite customer service tips are. Some of them will surprise you.
In The News!
Baton Rouge Off-duty Police Officer Accused of Battery after punching bouncer in the face. Robert and Manny discuss the nuances around the issue of dealing with troublesome off-duty police officers. What do you do if you have to bounce an off-duty police officer?It is a tricky subject and the guys weigh-in on the recent news and the topic.
Our Friends
AKBAR in L.A. on Sunset – partner and host to NSC’s PSO Training Event. Jeff Wylie – General Manager.
DJ Bobby Mac @ Planet Platypus – Radio and Entertainment Network
Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys. The information they share in the podcast is general advice and shouldn’t replace specific, state and venue specific legal advice. In the event you need legal advice or help, please a professional in your area.
Today’s Topic
Security Customer Service – 5+5 Powerful Tips from Robert and Manny
Robert and Manny give a total of 5+5 (10) tips for Security Customer Service. Fun, creative, effective, and proven ways to connect to the guest, create a welcoming environment and most important – keep the guests and the team safe.
More tools to put in your belt to make you a better bouncer!
Do you know what the Alpha Male is?
Why should bouncers buss tables? – Find out and listen!
Nightclub Security Consultants Upcoming Dates
October 14th and 15th – 2013
Open enrollment – Washington DC Area – H.O.S.T. National Training at The Shadow Room. – Go here for more info.
October 17th and 18th – 2013
Responsibility Hospitality Institute 2013 Leadership Summit – St. Louis
October 19th and 20th – 2013
Open enrollment – Tampa, FL Area – H.O.S.T. National Training at The Best Western Bay Harbor Hotel/Rocky Point –Go here for more info.
November 14th to 16th – 2013
Open enrollment – Temecula/North County San Diego Area – California Proprietary Security Officer at Baily’s Old Town Temecula –Go here for more info.
***Reminder – Robert C. Smith and Manny Marquez are not attorneys. This show’s topics are discussed in general terms. We highly recommend seeking and consulting a legal professional.
If you have questions or comments email us at [email protected]
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