Robert and Manny explore the question of whether or not off-duty police officers should work as doormen at bars or nightclubs. This is a follow up to Robert C. Smith’s blog on the same topic.
View PostEp. 007 – Security Customer Service – 5+5 Powerful Tips from Robert and Manny

Not only is a great customer service good for business, but it could prevent a violent incident. Listen to this week’s podcast and find out what Robert and Manny’s favorite customer service tips are. Some of them will surprise you.
View Post bar and nightclub, bouncer, bouncer training, customer service, nightclub and bar, nightclub security, proprietary security officer, PSO, security certification, security guard, tipsEp. 006 – Hiring Security Guards – Best Practices

Be better prepared next time you hire a guard or bouncer. – Hiring the right people for your organization is never easy. Hiring the right security guard is even more difficult!
View Post bar and nightclub, bouncer, bouncer training, hiring, HR, human resource, nightclub and bar, nightclub security, proprietary security officer, PSO, security certification, security guardEp. 003 – Nightclub and Bar Security Civil Liability Part 2

In this week’s show, Robert C. Smith and Manny Marquez discuss the important topic of Nightclub and Bar Civil Liability – Part 2, the follow up to last episode to Nightclub and Bar Civil Liability Part 1.
View Post bar and nightclub, bouncer, bouncer training, nightclub and bar, nightclub security, security guardEp. 002 – Nightclub and Bar Security Civil Liability Part 1

In this week’s show, Robert C. Smith and Manny Marquez discuss the important topic of Nightclub and Bar Civil Liability, a topic that many of us don’t think about until we are in the midst of a lawsuit or litigation.
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